Frequently Asked Questions – SantiniCyclingShop.com

1. How do I return an item?

Log into your account and select ‘Order History’ to initiate a return. For guest purchases, use the santinicyclingshop.com/guest-returns link with your order number and email. Full return policy details are available at santinicyclingshop.com/returns .

2. How long does delivery take?

Orders ship within 2 business days. Delivery times vary by destination and are calculated from the shipment date. See santinicyclingshop.com/shipping for specifics

3. What if I need help with sizing?

Size guides are available on each product page. For men’s and women’s specific measurements, visit:

• santinicyclingshop.com/mens-size-guide
• santinicyclingshop.com/womens-size-guide 

4. How can I track my order?

Tracking information is emailed upon shipment. You can also check status in your account under ‘Order History’ 

5. What payment methods do you accept?

We accept PayPal and major credit cards (Visa, Mastercard, etc.) 

6. What is your warranty policy?

We guarantee against manufacturing defects. Submit claims via santinicyclingshop.com/warranty with photos of the issue .

7. Are there customs fees?

Orders ship from Italy; international customers may incur duties based on local regulations 

8. How should I care for my gear?

Refer to our santinicyclingshop.com/care-guide for fabric-specific instructions