Returns & Warranty – SantiniCyclingShop.com

1. Return Policy

We stand behind our products. If you’re unsatisfied, you may return items within 45 working days of receipt under these conditions:

Eligible Items:

  • All products purchased from santinicyclingshop.com (retailer purchases excluded)
  • Unused, with original tags/packaging
  • Full-price items qualify for free returns 

Non-Eligible Items:

  • Discounted/sale items (size exchanges unavailable)
  • Non-EU orders (refund or voucher only)

Process:

  1. Initiate return at santinicyclingshop.com/returns
  2. Print prepaid label (full-price items only)
  3. Refund issued within 5-7 business days after inspection 

2. Warranty Coverage

We guarantee against manufacturing defects:

  • Submit claims via santinicyclingshop.com/warranty
  • Include photos showing defect and Santini logo
  • Quality inspection required before refund/replacement 

3. Accident Protection

For damage during first rides:

  • 30% discount on full-price replacements
  • Submit proof of purchase and damage photos
  • Code valid for 3 months